We collect as little as we can, use it only for the reason you gave it to us, and never sell it.
Who we are
Dvans AI ("Dvans", "we", "us") is a services studio based in Gurugram, Haryana, India. We build websites, marketing and follow-up systems for businesses. This policy covers this website, our partner portal, and the information we handle when we prepare proposals and work with clients.
For personal information collected through this website and in our own client work, we decide why and how it is used, so we are responsible for it. When a client asks us to handle its customers' information (for example, enquiries that come in through a website we built), we act on that client's instructions and the client's own privacy policy applies to those customers.
What we collect
- What you send us. When you ask for a free first draft or contact us: your name, business name, type of business, city, phone or WhatsApp number, email address, links you share, and anything you write in your message.
- Client project material. When we work together: contact details of the people we work with, the logins and access you choose to give us, your brand files, photos, copy, product and price lists, and the messages and meeting notes that come out of the project.
- Partner portal. If we give you a portal login: your name, email, a protected version of your password, the files you upload and a record of activity in your account.
- Technical information. Our hosting provider receives the IP address and browser details of every visitor, as any website does. We keep a short record of IP addresses for up to one hour to stop automated form spam. We do not run advertising trackers on this website.
- Public business information. When we prepare a proposal, we read what a business has published about itself. Our research and confidentiality page explains exactly what that covers.
Why we use it
- To make the free first draft or proposal you asked for, and to reply to you.
- To deliver the work we agree on, and to send invoices and project updates.
- To run and secure the partner portal and this website.
- To meet legal, tax and accounting obligations.
We use your details on the basis of the consent you give when you send them to us, or because we need them to carry out work you asked for. You can withdraw consent at any time by writing to us. Withdrawing does not undo work already done, but we will stop using your details from that point, unless the law requires us to keep them.
We do not sell personal information. We do not use it for advertising. We do not add you to a newsletter or marketing list unless you ask us to.
Who else handles it
We use a small number of service providers to run the business. They handle information on our behalf and only for these purposes:
- Cloudflare, which hosts this website and the partner portal, including its database and file storage.
- Google, for email and documents, and for the web fonts on this site. When your browser loads a font, Google receives your IP address.
- AI services we use to research, draft, design and build. Our responsible AI page explains how we choose and configure them.
- WhatsApp and other messaging tools, when you choose to talk to us there.
Some of these providers store or process information outside India. We use providers that protect it with security measures appropriate to the information, and we will follow any restrictions the Government of India sets on transfers to particular countries.
We may also share information if the law requires it, or to protect our rights or someone's safety. We will not share it with other clients, partners or anyone else for their own use.
How long we keep it
- Free draft requests that do not become projects: up to 12 months after our last conversation, then deleted.
- Client project records: for as long as we work together, and up to 12 months after the project ends, so we can support handover questions. After that, we delete or return project material, unless you ask us to keep it longer.
- Invoices and accounting records: for as long as Indian tax law requires.
- Anti-spam IP records: up to one hour.
How we protect it
Access to client material is limited to the people working on that project. Portal passwords are stored in protected (hashed) form. Logins and files are kept in access-controlled systems, and connections to this site are encrypted. No system is perfectly secure. If a breach affects your personal information, we will tell you without delay and take the steps the law requires.
Your rights
You can ask us to:
- tell you what personal information we hold about you and how we use it;
- correct, complete or update it;
- delete it, where we no longer need it or are not required to keep it;
- stop using it, by withdrawing your consent;
- name someone to exercise these rights for you if you are unable to.
Write to dvans.aitech@gmail.com with the subject "Data request". We may ask you to confirm who you are before we act. We reply within 7 days and aim to complete requests within 30 days.
Children
Our services are for businesses. We do not knowingly collect information from anyone under 18. If you believe a child has sent us their details, write to us and we will delete them.
Grievance officer
If you have a concern about how we handle personal information, contact our grievance officer at dvans.aitech@gmail.com with the subject "Grievance". We will acknowledge it within 7 days and resolve it within 30 days, and never later than the 90 days the Digital Personal Data Protection Rules, 2025 allow. If you are not satisfied with our response, you may complain to the Data Protection Board of India.
Changes
When this policy changes, we update the date below. If a change affects how we use information you have already given us, we will tell you directly.
Last updated 15 November 2026. Questions: dvans.aitech@gmail.com